Who We Are

The Dyrt is the fastest-growing camping app with more campground reviews than anyone else on the Internet. We’re successfully changing the way 45+ million Americans search for campgrounds in the same way that Yelp changed the way we look for restaurants. Through user-generated reviews, The Dyrt is building an ever-expanding database of campgrounds across the country, making it easy and enjoyable for campers to find the information they need.

The Dyrt also solves the pain of authentic consumer connection for hundreds of outdoor brands. Using our nationwide community of campers, The Dyrt Rangers (200+ super users who test our partners’ products in the field), and our proprietary User Generated Content, The Dyrt provides the perfect platform for campers to find their next favorite campsite and for brands to engage with their target audience.

Who You Are

You are hungry to learn new things, love solving problems, and want to help others enjoy the outdoors, but most importantly, you want to provide world class customer service. You've got an interest in product management, community marketing or customer success and want to also hone your technical skills. You believe in the power of the camping community, and you’re willing to engage with our user base at both an online and personal level.

What You'll Do

The person in this role will resolve customer queries, recommend solutions, and guide users through features and functionalities with confidence and empathy both online and by phone. You will help grow our community and keep them engaged by helping onboard and educate new campground hosts about using The Dyrt for listing their property and receiving bookings from our camper community. In addition, you will verify data provided by our users and ensure that we display correct campground details.

Responsibilities

  • Resolve user queries, recommend solutions, and guide campers and hosts through features and functionalities
  • Verify accuracy of campground data points provided and edited by campers
  • Verify accuracy of campground claims made by campground hosts
  • Educate and onboard new campground hosts
  • Work with our Audience Development team to update our internal wiki and public FAQs based on technical issues and useful discussions with users
  • Share feature requests and effective workarounds with team members
  • Troubleshoot technical issues and elevate bugs to dev team
  • Follow up with users to ensure their technical issues are resolved
  • Gather user feedback and share with our Product, Sales and Marketing teams
  • Respond to app reviews through Google Play and Apple app stores
  • Monitor user contributions for violations of The Dyrt’s Terms of Use

Experience

  • One or more years of customer service, telephone and/ or online support experience
  • Proficiency in Zendesk or other remote support tool a plus
  • Understanding of how CRM systems work
  • Detail oriented with excellent written and oral communication skills
  • Computer proficient
  • Ability to multi-task in a fast-paced environment
  • Applicant must live in or near Portland Oregon, or be willing to relocate
  • Willing to work in The Dyrt office (which is a blast!)
  • Familiarity with our industry is a plus
  • Experience with technical troubleshooting and diagnostics a plus

Location:

This is not a telecommuting position. This is a full-time regular position in our Portland, Oregon, office. All applicants must live in or near Portland, or be willing to relocate.